FAQs

We offer cashier's checks for a $3 fee. Come to one of our locations for assistance.

You may order here or contact one of our locations for assistance.

Enrolling in Online Banking is easy! You may self-enroll or contact one of our locations for a Solutions Plus Banker to enroll for you.

Contact your preferred location for assistance and answers to all your cash management questions.

Business Bill Pay allows you to easily automate your business payables directly through your Online Banking account.

With eStatements, you will receive an email advising your that a statement is available.

Yes, you have the ability to set up sub users within your Online Banking account and assign rights and permissions accordingly. Please contact Online Banking at 256-849-0077 for details and help assigning rights.

If you have an account missing from your account list, please contact online Banking at 256-849-0077 for assistance.

A stop payment can be placed on an individual check or a series of checks through your Online Banking account or contacting your Solutions Banker directly.

We would love to help! Contact your preferred location for assistance and answers to all your merchant services questions.

To report a lost or stolen card please contact us at Domestic: (800) 754-4128 and International: (727) 227-9012.

To report suspicion of fraud please contact us at (855) 961-1602 or come to one of our locations so we can assist in solving the issue.

You may order here or contact one of our locations for assistance.

Our hours are Monday – Friday 8:30 - 4:30 at both locations. On Saturdays, our Albertville location drive-through is open from 8:30 - Noon.

 

Yes, we support:

• Apple Pay for iPhone and Apple Watch users
• Google Pay for Android users
• Samsung Pay for Samsung device users

You can add your credit or debit card to these digital wallets and make payments using your mobile device.

You can set up online banking by clicking here and and following the steps.

Each account will be set up for online statements at account opening unless paper copies are requested.

To contact the Bank regarding inquiries about a loan please:

• Use our Contact Us form on our website
• Visit us at any of our locations
• Or call us at 256-849-0077

To set up Apple Pay on your iPhone:

1. Make sure your iPhone is running iOS 8.1 or later.
2. Open the Wallet app on your phone.
3. Tap the "+" icon in the top-right corner.
4. Take a photo of your debit or credit card or enter the card details manually.
5. Review and agree to the terms and conditions.
6. Verify your card by calling the phone number provided or receiving a one-time code via text or email.

You can use Apple Pay in various locations, including:

• In-store: Look for the Apple Pay logo or contactless payment symbol at participating merchants.
• Online: Select Apple Pay as your payment method at participating online merchants.

To make a payment, simply:

1. Hold your iPhone near the contactless reader.
2. Authenticate with Face ID, Touch ID, or your passcode.
3. Wait for the payment confirmation on your phone.

Note: The default card will show, but if you want to use a different card, just swipe and pick the card you want to use.

If your iPhone is stolen, you can remotely wipe your device and suspend or remove your credit or debit cards from Apple Pay using Find My iPhone. This will prevent unauthorized transactions.

Additionally, since your actual card number is not stored on your iPhone, your information stays secure. However, to further protect your accounts, please contact us immediately to report your iPhone stolen and request assistance with suspending or replacing your cards.

To set up Samsung Pay on your Samsung device:

1. Open the Samsung Pay app on your device. If you do not have the app, download it from the Google Play Store.
2. Sign in with your Samsung account.
3. Add your debit or credit card by scanning the card or manually entering the card details.
4. Verify your card credentials and agree to the terms and conditions.
5. Set up a secure method for authenticating transactions, such as fingerprint, PIN or iris scan.

• In-store: Look for the Samsung Pay logo or contactless payment symbol at participating merchants.
• Online: Select Samsung Pay as your payment method at participating online merchants.

To make a payment:

1. Open the Samsung Pay app on your device.
2. Pick the card that you want to use.
3. Authenticate the transaction with your fingerprint, PIN, or iris scan.

Note: Samsung Pay is accepted at millions of locations worldwide, wherever contactless payments are accepted, and supports magnetic stripe technology (MST) for use at traditional payment terminals.

If your Samsung phone is stolen:

1. Remote lock or erase your device using Find My Mobile.
2. Suspend or remove your credit or debit cards from Samsung Pay to prevent unauthorized transactions.
3. Contact us immediately to report your phone stolen and request assistance with suspending or replacing your cards.

Since your actual card number is not stored on your phone, your information remains secure. However, taking these steps will provide an additional layer of protection.

To set up Google pay on your phone:

1. Download and install the Google Pay app from the Google Pay Store (for Android devices) or the App store (for iPhone).
2. Open the Google Pay app and sign in with your Google account.
3. Add your debit or credit card by scanning the card or manually entering the card details.
4. Verify your card details and agree to the terms and conditions.
5. Set up a secure method for authenticating transactions, such as a fingerprint, PIN, or pattern.

You can use Google Pay in various locations including:

• In-store: Look for the Google Pay logo or contactless payment symbol for participating merchants.
• Online: Select Google Pay as your payment method at participating online merchants.

To make a payment:
 

1. Open the Google Pay app on your device or use the Google Pay button in a participating app.
2. Pick the card that you want to use.
3. Authenticate the transaction with your fingerprint, PIN, or pattern.
4. Hold your device near the contactless reader.

If your phone is stolen:

1. Remote lock or erase your device using Android Device Manager (for Android devices) or Find My iPhone (for iPhone).
2. Suspend or remove your credit or debit cards from Google Pay to prevent unauthorized use.
3. Contact us immediately to report your phone stolen and request assistance with suspending or replacing your cards.